Políticas de envío

We ship throughout Mexico, provided the delivery address can be reached by our carrier. If your address is considered difficult to access or outside our standard delivery area, our customer service team will contact you to determine the best way to proceed.

Shipping is FREE on orders of 4 bottles or more anywhere in Mexico. For orders of 3 bottles or fewer, a $250 MXN shipping fee will apply.

For deliveries within the Monterrey Metropolitan Area and Mexico City, orders are typically delivered within 1 to 3 business days by a member of our delivery team. You will receive a confirmation email with an estimated delivery date.

For the rest of Mexico, delivery typically takes 3 to 5 business days. Orders will be shipped through one of our trusted carriers. You will receive a confirmation email with a tracking number so you can follow your order.

Delivery times are estimates and begin once payment has been confirmed. Delivery times may vary due to logistics, unforeseen circumstances, or events beyond our control. If your order is delayed, a member of our team will contact you. If you have not received your order within the estimated delivery period, please contact us at info@tierraprimero.com.

Customer service hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m.

We recommend checking the condition of your order at the time of delivery. If you are not satisfied with any of our products or services, please contact us at the email address and during the business hours listed above.

RETURNS

You may return a purchased product in the following cases:

a) If the order you receive does not match your purchase order.

b) If your order arrives damaged, broken, opened, or otherwise compromised.

If either of these situations occurs, please email us at info@tierraprimero.com as soon as you receive your order and include photographic evidence. Please include photos of the shipping label, the product inside the box, and the products outside the packaging. The more documentation you provide, the better we will be able to review your case and arrange a replacement or refund, as applicable.

If you request a return for a reason other than those listed above, you will be responsible for the cost of shipping the products back to our warehouse. If your return is due to one of the situations described above, Tierra Primero will cover the shipping costs associated with the replacement and delivery.